SORIHelp Center
Find answers to common questions about SORI.
Account
How do I create an account?+
Tap "Sign Up" on the homepage. You can register with your email or use Google/Apple sign-in for instant access.
How do I reset my password?+
Go to the login page and tap "Forgot Password." Enter your email and we'll send you a reset link.
How do I change my display name or profile picture?+
Go to your profile and tap "Edit Profile." You can update your name, bio, and profile picture.
How do I delete my account?+
Go to Profile > Edit Profile > scroll to the bottom and tap "Delete Account." Your data will be removed within 30 days.
Music Streaming
Is SORI really free?+
Yes, 100% free. No subscriptions, no premium tiers, no ads. All features are available to everyone.
How many songs are available?+
Over 100 million songs powered by YouTube Music. Search for any artist, album, or song.
Can I listen offline?+
Currently, SORI requires an internet connection for streaming. Offline playback is planned for a future update.
How do charts work?+
Real-time music charts from 62 countries, updated every 48 hours. Go to Search > Charts to explore.
Playlists
How do I create a playlist?+
Go to Library and tap "Create Playlist." Add songs from search results or your listening history.
Can I share my playlists?+
Yes. Open a playlist and tap the share button to copy a link or share directly to social media.
Is there a limit on playlists?+
No limits. Create as many playlists as you want, each with unlimited songs.
Fan Cafe
What is a Fan Cafe?+
Fan Cafes are dedicated community spaces for artist fans. Every artist on SORI has an auto-generated Fan Cafe where fans can post, share, and connect.
How do I join a Fan Cafe?+
Search for an artist and visit their page. Tap "Fan Cafe" to enter. You can post, comment, and interact with other fans.
Can I create my own Fan Cafe?+
Fan Cafes are automatically created for all artists. If you're an artist, your cafe exists already.
AI Studio
What is AI Studio?+
AI Studio lets you create original music using AI. Describe what you want — genre, mood, lyrics — and AI generates a full track with vocals and instrumentals.
Who owns the music I create?+
You retain rights to music you create with AI Studio. See our Terms of Service for full details.
What genres are supported?+
AI Studio supports all major genres including Pop, Rock, Hip-Hop, R&B, EDM, Jazz, Classical, K-Pop, Latin, and many more.
Technical Issues
Music isn't playing. What should I do?+
Try refreshing the page, clearing your browser cache, or switching browsers. Make sure your internet connection is stable.
The app is slow or not loading.+
Clear your browser cache and cookies. If the issue persists, try using a different browser or device.
How do I report a bug?+
Email us at support@soriplay.com with a description of the issue, your device/browser info, and screenshots if possible.
Still need help?
Can't find what you're looking for? Contact our support team.
Email Support